Refund & Cancellation Policy

1. Overview

At Greenhorn Wellness Private Limited, we strive to provide high-quality digital services through our platforms — Story TV, Master, Connecto, Eloelo, and Voxy. We understand that there may be circumstances where you need to cancel a subscription or request a refund. This policy outlines our guidelines for refunds and cancellations.

2. Subscription Plans & Pricing

Our Services offer various subscription plans with clearly displayed pricing in Indian Rupees (INR). Prices are shown inclusive of applicable taxes. We accept payments via Visa, Mastercard, RuPay, UPI, net banking, and other supported payment methods.

Subscription plans may include monthly, quarterly, or annual billing cycles. The specific pricing and billing details are displayed at the time of purchase on each respective app or service.

3. Subscription Cancellation

You may cancel your subscription at any time through the following methods:

• Through your account settings within the respective app
• By contacting our support team at support@greenhornwellness.com
• By calling us at +917349292866

Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged for the next billing cycle.
• You will continue to have access to premium features until the subscription expires.
• No partial refunds will be issued for the remaining days of the current billing period.

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Duplicate Payment: If you were charged more than once for the same subscription or purchase.
• Technical Failure: If the Service was unavailable or non-functional for an extended period due to issues on our end.
• Unauthorized Transaction: If a transaction was made without your authorization (subject to verification).
• Within Cooling-Off Period: Refund requests made within 7 days of the initial purchase, provided the Service has not been substantially used.

5. Non-Refundable Items

The following are not eligible for refunds:

• Digital content that has been consumed or downloaded (e.g., watched episodes, completed courses).
• In-app purchases, virtual goods, or one-time digital purchases that have been delivered.
• Subscriptions that have been active for more than 7 days from the purchase date.
• Any service where the benefits have been substantially utilized.
• Promotional or discounted subscriptions, unless otherwise stated in the offer terms.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@greenhornwellness.com with the subject line "Refund Request."
2. Include your registered email address, app name, transaction ID, and reason for the refund.
3. Our support team will review your request and respond within 2-3 business days.
4. If approved, the refund will be processed within 5-7 business days.

Alternatively, you may contact us by phone at +917349292866 during business hours (Monday to Friday, 10:00 AM - 6:00 PM IST).

7. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be credited to the original payment method used for the purchase.
• Credit/debit card refunds may take 5-7 business days to reflect in your account, depending on your bank.
• UPI refunds are typically processed within 2-3 business days.
• Net banking refunds may take up to 7-10 business days.
• You will receive an email confirmation once the refund has been initiated.

8. Contact for Refund Queries

If you have any questions about our refund and cancellation policy, please reach out to us:

• Company: Greenhorn Wellness Private Limited
• Address: 1257/37, 2nd & 3rd Floor, Hanto Orion Center, 14th Main St, Sector-7, HSR Layout, Bengaluru, Karnataka - 560102, India
• Email: support@greenhornwellness.com
• Phone: +917349292866
• Support Hours: Monday - Friday, 10:00 AM - 6:00 PM IST