Privacy Policy

1. Introduction

Greenhorn Wellness Private Limited ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and services, including Story TV, Master, Connecto, Eloelo, and Voxy (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described herein.

2. Information We Collect

a. Personal Information

We may collect the following personal information when you register for an account or use our Services:

• Full name
• Email address
• Phone number
• Date of birth
• Profile photo (optional)
• Payment information (processed securely through third-party payment gateways)

b. Usage Data

We automatically collect certain information when you access our Services, including:

• Device type, operating system, and browser type
• IP address and approximate geographic location
• Pages visited, features used, and time spent on the Services
• App crash reports and performance data
• Referral URLs and search queries

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To process transactions and send related notifications
• To personalize your experience and deliver relevant content
• To communicate with you, including sending promotional materials (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our Terms
• To improve our Services through analytics and research

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our Services (e.g., payment processors, hosting providers, analytics services).
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Storage & Security

We implement industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and access controls. Your data is stored on secure servers located in India and may be backed up in other jurisdictions as necessary.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Third-Party Services

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal obligations.
• Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@greenhornwellness.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: Greenhorn Wellness Private Limited
• Address: 1257/37, 2nd & 3rd Floor, Hanto Orion Center, 14th Main St, Sector-7, HSR Layout, Bengaluru, Karnataka - 560102, India
• Email: support@greenhornwellness.com
• Phone: +917349292866